学生投诉，申诉和非正式关注程序

目的

The purpose of the 学生投诉，申诉和非正式关注程序 is to provide students with an avenue to express an informal concern, 为投诉寻求补救措施或提出申诉.

定义

对申诉决定的上诉

根据学生投诉要求重新考虑申诉决定的书面请求, 申诉和非正式关注政策.

投诉

由学生提出的指控不当行为的书面声明, 学院员工或学生所采取的不公平或武断的待遇或行为.

工作日

工作日不包括星期六, 周日, 学院关闭的日子以及学期和夏季课程之间的官方休息时间.

非正式的关注

An informal concern can be submitted by a student who would like to voice an issue without expectation of the College taking formal action or reporting back 到 student.

学生

在学院注册的个人.

学生投诉、申诉及非正式关注表格

学生用来向学院提出书面投诉、申诉或非正式关切的表格. 表格可在学院网站上查阅 www.明尼苏达州.edu/forms，联系任何校园的学生服务办公室或致电877支持中心.450.3322.

过程

学生投诉程序

学生 may bring any complaints forward within 15 business days of the first occurrence of the event giving rise 到 complaint, 或者在学生提出申请后的15天内, 通过运用合理的勤奋, 是否应知悉引起投诉的第一次事故. Information submitted and gathered in a student complaint is subject 到 Minnesota Data Government Practices Act.

1. 我们鼓励学生在提出投诉之前使用可用的非正式手段来解决问题, 但这不是必需的.

2. 如果非正式的干预不能解决问题, 或者一个学生决定不非正式地解决一个问题, 投诉可以在15个工作日内使用学院的学生投诉提交, 申诉和非正式关注表格.

3. 在学生提交投诉后, a designated College official shall contact the student to discuss the complaint within 10 business days of the complaint submission. The designated College official shall inform the student of a reasonable date they can expect a written response, 日期会记录在投诉表格上. 学生可以有一个合适的学院代表(e.g.(辅导员或讲师)出席任何此类讨论.

4. 指定的学院官员将投诉决定传达给学生, informs the student about the grievance option if they are not satisfied with the outcome 并指导他们找到合适的支持资源. 这种交流是以书面形式进行的.

学生申诉程序

If a student determines that a complaint is not satisfactorily resolved and the complaint alleges improper, unfair or arbitrary action by a College employee involving the application of a specific provision of a College or 明尼苏达州立系统 policy or procedure, 学生可以提出申诉. Information submitted and gathered in a student complaint is subject 到 Minnesota Data Government Practices Act.

1. 投诉必须填写在学院的学生投诉、投诉或非正式关注表格上 在收到投诉的书面答复后10个工作日内. 学生须在表格上注明:

• 申诉的原因
• 申诉的事实摘要
• 所关注的具体政策或程序的应用
• 被请求的补救

2. The designated College official who receives the grievance shall meet with the student to discuss the grievance within 10 business days. The designated College official shall inform the student of a reasonable date they can expect a written response 日期会记录在投诉表格上. 学生可以有一个合适的学院代表(e.g.(辅导员或讲师)出席任何此类讨论.

3. 当可适用, program directors with responsibilities for programmatic accreditation will be notified of the grievance submitted.

4. 指定的学院官员将申诉决定传达给学生, 如果学生对结果不满意，告知他们申诉的选择, 并指导他们找到合适的支持资源. 这种交流是以书面形式进行的.

学生的吸引力 of 申诉决定程序

如果不满没有得到解决, 学生有以下选择提交申诉决定的书面上诉:

选项1: The student can submit a written grievance appeal 到 College’s president within 10 business days after receiving the response 到 grievance. The president's decision is final and binding unless the student chooses to file the grievance appeal with the 明尼苏达州立大学校长 (see option 2).

选项2: 如果申诉涉及明尼苏达州立大学董事会的政策或大学校长的行为, 学生可以选择提交书面申诉 到 明尼苏达州立系统 总理. 校长的决定是最终的，有约束力的.

学生可以通过电子邮件向校长提交书面申诉 总理@minnstate.edu 或邮寄至:

校长办公室
明尼苏达州立学院和大学
东七街30号.
St. 保罗，MN 55101-7804

当可适用, program directors with responsibilities for programmatic accreditation will be notified of the grievance appeal submitted.

时间表

未在规定期限内提出申诉或申诉的, 学生将被视为放弃. 如果投诉或申诉没有在规定的时限内上诉到下一步, 这将在上次决定的基础上视为已解决.

If, 在演示后的任何步骤, 大学员工未在规定的时间内对投诉或不满作出回应, the student may treat the complaint or grievance as denied at that step and may appeal the complaint or grievance 到 next step.

The time limits for any step may be extended by mutual written agreement of the student and the appropriate college or 明尼苏达州立系统 personnel.

报复

对参加或不参加投诉的学生进行报复, 不允许表达不满或非正式的关切.

变更程序

过程s for instituting change at the College are available to students at both local and state levels. Individual students may submit items for consideration 到 学生 Government Association or the appropriate College committee. 张贴学生会学生会会议通知及会议记录副本, 所有会议都对访客开放.

其他资源

强烈鼓励学生在大学或明尼苏达州系统层面寻求解决方案. 如果这是不可能的, a student can contact the Minnesota Office of Higher Education or the Higher Learning Commission for more information on their complaint processes. 如果学生住在州外, they also have the option to contact the National Council for State Authorization Reciprocity Agreement (NC-SARA).

投诉、委屈和非正式关注内部过程

1. 学生提交投诉, grievance or informal concern on the 学生投诉、申诉及非正式关注表格. 表格的链接可以在 www.明尼苏达州.edu/forms.
2. The dean of students receives notification the form has been submitted and reviews the information provided by the student.
3. 教务长转发了学生的投诉, 投诉或非正式关注，请向适当的学院官员进行审查.
4. 学院官员成为学生的主要联系人, reviews details of the submitted incident and contacts other individuals to gather additional information and verify facts.
5. The College official communicates complaint and/or grievance decision(s) 到 student and informs the student of any appeal and/or grievance processes and supportive resources that are available.
6. 非正式的关注提交不需要正式的回应, but the College official is encouraged to take appropriate action and communicate back 到 student with information on any action taken.
7. 学院官员完成投诉, 申诉和非正式关注报告并结案. 案例的最终副本将添加到学生的电子学术文件中.
8. 学术和学生服务主管审查投诉, grievance and informal concern data on a periodically to identify any trends and/or opportunities for continuous improvement. 根据适用的资料私隐政策完成资料检讨.

责任

学生

学生将填写学生投诉书上的所有必填项, 投诉及非正式关注表格，以提交书面投诉, 在规定的时间内提出申诉和/或非正式关注. 学生 will provide further documentation upon request if available and communicate with the designated College official in a timely manner.

教务长

学生教务长将审查这些投诉, grievances and informal concerns submitted by students and assign a designated College official as the main point of contact. The dean will ensure the student receives a written decision from the designated College official and report aggregated data to academic and student services supervisors for review on a semi-annual basis.

指定学院官员

指定的学院官员将审查投诉, 学生提出的不满或非正式的关切, 证实事实, gather further documentation if necessary and submit a written decision 到 student making the claim within the reasonably determined timeframe.

大学校长

如果学生选择就申诉决定向校长提出上诉, 校长将审查上诉，并以书面决定回应学生.

明尼苏达州立大学校长

如果学生选择就申诉决定向明尼苏达州立大学校长提出上诉, 校长将审查上诉，并以书面决定回应学生.

学术和学生服务主管

主管将每半年召开一次会议，审查投诉, grievances and informal concerns submitted by students to identify whether any trends emerge and/or continuous improvement actions are needed.

相关政策及程序

明尼苏达州社区和技术学院学生投诉, 申诉和非正式关注政策